Return and Refund Policy

At The Carnival Depot, we are committed to providing a customer-friendly and transparent return and refund process. If you are not fully satisfied with your purchase, we’re here to assist you. Please read the following policy to understand your rights and the procedures for cancellations, returns, and refunds.

Order Cancellations (Before Shipping)

If you wish to cancel your order, please contact us as soon as possible before the order is shipped, and we will issue a full refund. We process cancellations quickly, so please reach out within 24 hours of placing your order to ensure cancellation before shipment.

  • How to cancel: You can cancel your order by calling us at (833) 454-5999, using the chat feature on our website, or emailing support@thecarnivaldepot.com.

Please note: Certain products, like custom or made-to-order items, cannot be canceled once the order has been processed.

Cancellations for Custom Orders

Custom or made-to-order products are created specifically for your order and are non-cancellable and non-refundable once the production process begins.

  • Final Sale: All sales are final for custom or made-to-order items. If you're unsure whether an item qualifies as custom, please contact us before completing your purchase.

Refunds & Returns

If you wish to return an eligible product, we accept returns within 30 days of delivery. Refunds will be processed after the returned items are received and inspected. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error.

  • Return Process: To initiate a return, contact us at support@thecarnivaldepot.com with your order number and reason for return. We will provide instructions for returning the item(s).
  • Restocking Fees: Some items may be subject to restocking fees, depending on the manufacturer’s return policy. Please refer to the product page or contact us for more details.

    Return Shipping Costs

    • Customer Responsibility: Customers are responsible for all return shipping costs unless the item is defective or we made an error with the order. We may help offset some return costs in certain situations.
    • Cancellation Fee: A 25% cancellation fee and return shipping costs will apply to items that are returned after shipment, due to rising freight charges.

      Refund Processing Time

      Refunds will be processed within 5 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the funds to appear in your account depending on your payment provider.

      Exchanges

      We do not offer direct exchanges. If you would like to exchange an item, you will need to return the original item and place a new order for the replacement.

      Damaged or Defective Items

      • Reporting Damages: If your item arrives damaged or defective, please contact us within 24 hours of delivery. Provide photos and a description of the issue, and we will resolve the matter promptly.
      • Warranty: Warranty terms vary by manufacturer. Please refer to the individual product pages for specific warranty details. Warranties do not cover damage incurred after delivery unless reported within 30 days of receipt.

        Buy One, Get One (BOGO) Promotions

        • Full Refunds: If you return an item purchased as part of a BOGO promotion, both items must be returned for a full refund.
        • Partial Refunds: If you return only one item, we will offer a replacement or issue store credit equal to the value of the returned item.
        • Return Shipping Costs: For any returns, the customer is responsible for return shipping costs and may be subject to restocking fees.

          Chargebacks

          We are here to help resolve any issues you may have with your order. If you believe there is an issue, please contact us directly at support@thecarnivaldepot.com or (833) 454-5999 to work together on a solution.

          Please Note: Filing a chargeback without attempting to resolve the issue with us could result in legal action and criminal liability. We encourage open communication and will do our best to ensure your satisfaction.

          Customer Acknowledgements

          By purchasing from The Carnival Depot, you agree to the following terms:

          • Inspect packages immediately upon delivery.
          • Report any damage within 24 hours with photos and a description.
          • Cover return shipping and shipping costs for exchanges unless otherwise stated.
          • Ensure returned products are unopened and unused, as restocking fees may apply.

            Contact Us

            If you have any questions, need assistance, or would like to initiate a return, please contact our customer support team:

            • Email: support@thecarnivaldepot.com
            • Phone: (833) 454-5999

              Thank you for shopping with The Carnival Depot. We appreciate your business and strive to make every purchase experience positive and hassle-free.