FAQ

What are your payment terms?
We accept payments through Credit Cards and Debit Cards.

Are these inflatables commercial grade?
Yes, all of our items are commercial grade.

Are these inflatable products brand new?
Yes, all products are brand new.

Are the products on the website for sale or rental?
All products on our website are for sale. We do not provide rental service.

How much does shipping cost?
We offer free shipping.

What does the 2-year warranty cover?
Our warranty covers manufacturer defects and non-man-made damage to all parts, including seams and surface. Problems are rare during normal use, but if accidental damage or leaks occur due to prolonged use, repairs usually take no longer than 10 minutes with the help of a repair kit and video guide we provide.

How do I clean and maintain my inflatable product?
We recommend cleaning your inflatable product with a mild soap and water solution using a soft-bristled brush. Avoid using abrasive cleaners or scrubbing too hard, as this can damage the material. After cleaning, make sure to dry the product thoroughly before storing it in a cool, dry place.

Are inflatable products safe for children to use?
Yes, inflatable products are generally safe for children when used properly and under adult supervision. However, it is important to follow all safety guidelines and recommendations.

Can inflatable products be used outdoors in all types of weather?
Most inflatable products are designed for outdoor use, but extreme weather conditions (like high winds or heavy rain) may pose a risk to the product and its users.

How long do inflatable products typically last?
The lifespan of an inflatable product depends on factors such as the quality of materials, frequency of use, and level of maintenance. With proper care, most inflatable products can last for several years.

What should I do if my inflatable product gets a tear or puncture?
Minor tears and punctures can usually be repaired with a patch kit and adhesive (often included with the product). For larger tears or damage, please contact us for repair or replacement options.

What sizes do your inflatable products come in?
We offer a wide range of sizes for most of our inflatable products, from small units for personal use to larger commercial-grade inflatables for events and rental businesses. Please contact us with your specific needs, and we’ll help you choose the best size for your event or space.

How do I set up my inflatable product?
Setting up our inflatable products is quick and easy. Most products come with a user-friendly manual and video instructions. You’ll need an electric blower to inflate the item (usually included or available for purchase separately). If you need additional assistance, feel free to contact our support team for guidance.

How do I store my inflatable products when not in use?
We recommend deflating your inflatable product after use and storing it in a cool, dry place. Ensure it is thoroughly cleaned and completely dry before folding it for storage to avoid mildew or material degradation. Use the carrying bag provided for easy storage.

Can inflatable products be used in the rain?
While our inflatable products are made from durable, weather-resistant materials, we recommend avoiding use in heavy rain or windy conditions, as these can affect the integrity and safety of the inflatable. Always ensure the product is securely anchored to the ground, especially in adverse weather.

How do I know if my inflatable product is safe to use?
Safety is our top priority. All of our inflatable products undergo strict quality control processes, including a 16-hour pressure test to ensure airtight seals. However, it's essential to follow safety guidelines, including adult supervision, weight limits, and proper anchoring to ensure safe use.

Can I rent inflatable products from you?
Currently, we only offer inflatable products for sale through our website. If you’re interested in renting, we suggest looking for local rental companies who may carry our products.

Are the materials used in your inflatable products eco-friendly?
While our products are made from durable, high-quality materials that are designed to last, we are continuously working toward improving the environmental impact of our production process. If you have specific concerns about eco-friendliness, feel free to reach out to us for more details.

What kind of warranty do you offer for repairs?
In addition to our 2-year warranty, we also offer free repair kits and a detailed repair guide. If you experience any issues beyond minor damage, we will work with you to offer repair or replacement options under the warranty terms.

Can I use an inflatable product indoors?
Yes, most of our inflatable products can be used indoors, provided there is enough space and the ceiling is high enough. Make sure the area is free from sharp objects and that the inflatable is set up on a flat surface. Always supervise usage to ensure safety.

Can I buy replacement parts for my inflatable product?
Yes, we offer replacement parts for our inflatable products. If any component (like a blower, patch kit, or anchor) needs replacement, please contact us, and we’ll provide the necessary parts to keep your inflatable in top condition.

Do you offer insurance or damage coverage?
We do not currently offer insurance or damage coverage. However, we provide a 2-year warranty that covers manufacturer defects and non-man-made damage. For accidents or accidental damage, we offer repair kits and support.

Is it safe to leave the inflatable product unattended?
No, we recommend never leaving an inflatable product unattended, especially when it's in use. Always ensure adult supervision is present to prevent accidents or misuse.

Can inflatable products be used for water-based activities?
Yes, some of our inflatable products (like water trampolines and water zorbs) are specifically designed for water-based activities. Always make sure the inflatable is suitable for the intended water use, and check safety guidelines before use in pools or lakes.

Can I use my inflatable product in a commercial setting?
Yes, all of our products are commercial-grade and suitable for rental businesses, outdoor events, festivals, and other commercial uses. We recommend checking the specific product details for weight and capacity limits for commercial applications.