Bounce House Combo with Water Slide - Inflatable Bouncy Castle for Parties

At The Carnival Depot, we are committed to providing a customer-friendly and transparent return and refund process. If you are not fully satisfied with your purchase, we’re here to assist you. Please read the following policy to understand your rights and the procedures for cancellations, returns, and refunds.

Order Cancellations (Before Shipping)

If you wish to cancel your order, please contact us as soon as possible before the order is shipped, and we will issue a full refund. We process cancellations quickly, so please reach out within 24 hours of placing your order to ensure cancellation before shipment.

• How to cancel: You can cancel your order by calling us at (833) 454-5999, using the chat feature on our website, or emailing support@thecarnivaldepot.com.

Please note: Certain products, like custom or made-to-order items, cannot be canceled once the order has been processed.

Cancellations for Custom Orders

Custom or made-to-order products are created specifically for your order and are non-cancellable and non-refundable once the production process begins.

• Final Sale: All sales are final for custom or made-to-order items. If you're unsure whether an item qualifies as custom, please contact us before completing your purchase.

Refunds & Returns

If you wish to return an eligible product, we accept returns within 30 days of delivery. Refunds will be processed after the returned items are received and inspected. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error.

• Return Process: To initiate a return, contact us at support@thecarnivaldepot.com with your order number and reason for return. We will provide instructions for returning the item(s).
• Restocking Fees: Some items may be subject to restocking fees, depending on the manufacturer’s return policy. Please refer to the product page or contact us for more details.

Return Shipping Costs

• Customer Responsibility: Customers are responsible for all return shipping costs unless the item is defective or we made an error with the order. We may help offset some return costs in certain situations.
• Cancellation Fee: A 25% cancellation fee and return shipping costs will apply to items that are returned after shipment, due to rising freight charges.

Refund Processing Time

Refunds will be processed within 5 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the funds to appear in your account depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item, you will need to return the original item and place a new order for the replacement.

Damaged or Defective Items

• Reporting Damages: If your item arrives damaged or defective, please contact us within 24 hours of delivery. Provide photos and a description of the issue, and we will resolve the matter promptly.
• Warranty: Warranty terms vary by manufacturer. Please refer to the individual product pages for specific warranty details. Warranties do not cover damage incurred after delivery unless reported within 30 days of receipt.

Buy One, Get One (BOGO) Promotions

• Full Refunds: If you return an item purchased as part of a BOGO promotion, both items must be returned for a full refund.
• Partial Refunds: If you return only one item, we will offer a replacement or issue store credit equal to the value of the returned item.
• Return Shipping Costs: For any returns, the customer is responsible for return shipping costs and may be subject to restocking fees.

Chargebacks

We are here to help resolve any issues you may have with your order. If you believe there is an issue, please contact us directly at support@thecarnivaldepot.com or (833) 454-5999 to work together on a solution.

Please Note: Filing a chargeback without attempting to resolve the issue with us could result in legal action and criminal liability. We encourage open communication and will do our best to ensure your satisfaction.

Customer Acknowledgements

By purchasing from The Carnival Depot, you agree to the following terms:

• Inspect packages immediately upon delivery.
• Report any damage within 24 hours with photos and a description.
• Cover return shipping and shipping costs for exchanges unless otherwise stated.
• Ensure returned products are unopened and unused, as restocking fees may apply.

Contact Us

If you have any questions, need assistance, or would like to initiate a return, please contact our customer support team:

• Email: support@thecarnivaldepot.com
• Phone: (833) 454-5999

Thank you for shopping with The Carnival Depot. We appreciate your business and strive to make every purchase experience positive and hassle-free.

Order Confirmation

Once you place an order, you will receive a confirmation email to acknowledge that we have received your order and pre-authorized your credit card. We will then contact our suppliers to confirm the item is in stock and available for shipment. If the item is unavailable or on backorder, the pre-authorization will be voided, and we will notify you via email. For items available and ready for shipment within five business days, we will process your payment and ship your order.

Order Shipment

Orders that are confirmed in stock and charged to your card will be shipped within five business days. You will receive tracking information via email once your order leaves the warehouse. If you do not receive tracking details within six business days, please contact us at support@thecarnivaldepot.com, and we will assist you promptly.

Shipping Restrictions

Shipping is available within the United States, with select products available for shipping to Canada, as indicated during the checkout process.

Address Changes

If you need to update your shipping address after an order has been processed or shipped, we will do our best to accommodate the change. Please note that delays may occur, and any additional costs incurred by freight carriers for address changes will be the responsibility of the customer.

Estimated Shipping Times

Estimated shipping times are provided during checkout but are not guaranteed. Shipping timeframes are estimates and may vary depending on factors like weather, shipping carrier delays, or unforeseen events. If an order is canceled due to a missed estimated delivery timeframe, the customer may be responsible for any associated fees, including shipping and storage costs. We strongly advise customers to reach out to us directly for any shipping concerns or if a delay occurs.

Shipping Options

• Curbside Pickup (Free): Typically delivered within 5–7 business days.
• Threshold Shipping: Delivered to your porch or garage.
• White Glove Delivery: Delivered to your room of choice, including minor assembly and packaging removal.

Order Processing Times

Orders are processed Monday through Friday, 9:00 AM–5:00 PM EST (excluding holidays). Processing typically takes 1–3 business days, but may take longer during high-demand periods or promotional events. You will be notified if processing times extend beyond the usual timeframe.

Payment Timing

• Credit Cards: Charged upon shipment.
• Debit/Bank Cards: Pre-authorization at checkout; charges are finalized upon shipment.

Shipment Tracking

Once your order ships, you will receive an email with tracking details to monitor the progress of your package. If you encounter any issues or need assistance with tracking, please contact the carrier directly or email us at support@thecarnivaldepot.com.

Delays and Undelivered Packages

We are not responsible for delays caused by weather, courier issues, or other unforeseen circumstances. If an order fails to be delivered due to an incorrect address or recipient unavailability, additional fees may apply for reshipment. In such cases, please contact us immediately, and we will work with you to resolve the issue.

Lost or Stolen Packages

Once a package is marked as "delivered" by the carrier, we are no longer liable for any lost or stolen packages. If you have not received your package, despite it being marked as delivered, please reach out to the carrier or contact us at support@thecarnivaldepot.com for assistance.

Delivery Completion

Delivery is deemed complete once the courier marks the package as "delivered" to the address provided. Please ensure that the delivery address is secure to avoid any issues with undelivered or lost packages.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving the item. Returns are accepted on eligible items in original condition. Items marked as non-returnable (e.g., custom products, perishable goods) are not eligible for returns. Refunds will be issued to the original payment method once the returned item is received and inspected.

Please refer to our full Returns & Refunds Policy for detailed instructions on how to return an item.

Contact Us

If you have any questions, concerns, or need assistance with your order, please reach out to us:

• Email: support@thecarnivaldepot.com
• Phone: (833) 454-5999

We are committed to providing excellent customer service and will respond to all inquiries promptly.